Return and Refund Policy

If something is wrong with your order, tell us within 7 days of delivery and we will fix it. Contact [email protected] or +92 300 8491383 with your order number.

When you can return an item

• The item is faulty or damaged on arrival.
• We sent the wrong item or the wrong model.
• The item does not match its description.

What we cannot take back

• Items damaged by the customer, water damage or misuse.
• Used, opened or installed screen protectors and other fitted items, unless faulty.
• Items returned after the return window, or without proof of purchase.
• Items marked non-returnable at the time of sale.

How to return

1. Contact us within the return window with your order number and photos or a short video of the problem.
2. We reply within 2 working days and tell you whether it is approved.
3. Send the item back in its original packaging, or we arrange pickup where available. We pay return shipping for faulty or wrong items.
4. We inspect it on arrival.

Refunds and replacements

• For faulty or wrong items we offer a replacement, or a refund if a replacement is not available.
• Refunds go back to the original payment method, or by bank transfer, JazzCash or Easypaisa for cash-on-delivery orders. They are processed within 7 working days after we approve the return.
• Original delivery charges are refunded when the error is ours.

Cancelling an order

You can cancel before the order is shipped by contacting us or replying Cancel to our WhatsApp confirmation message. Once shipped, please refuse the parcel or use the returns process above.

Questions

[email protected] · +92 300 8491383 · Liberty Mobile Market, Allahabad, Pakistan

See also our Shipping and Delivery Policy and Terms and Conditions.