Privacy Policy
Master Mobile X · Effective 1 December 2026
This policy explains what personal information Master Mobile ("we", "us") collects when you use this website, why we collect it, and your choices.
1. Who we are
Master Mobile, Liberty Mobile Market, Allahabad, Pakistan. Contact: [email protected], +92 300 8491383.
2. What we collect
- Account details: name, email address, phone number and password. Passwords are stored in a hashed form that we cannot read.
- Order details: items ordered, delivery address, payment method, order status and history.
- Guest orders: if you check out without an account, we collect your name, phone number, email (if given) and delivery address for that order.
- WhatsApp: your phone number, the order message we send you, and your Confirm or Cancel reply.
- Messages and reviews: anything you send through our contact form or post as a product review.
- Technical data: IP address, browser and device type, and cookies needed to keep you signed in and keep your cart. We use IP addresses to prevent abuse, such as repeated login attempts.
We do not store card numbers on our servers.
3. How we use it
- To process, confirm, deliver and support your orders, including contacting you by phone or WhatsApp to confirm cash-on-delivery orders.
- To manage your account and answer your messages.
- To prevent fraud and misuse and keep the site secure.
- To keep accounting, tax and warranty records.
- To send order updates. We do not send marketing messages unless you agree to them.
4. Who we share it with
We share information only as needed to run the store:
- Couriers (TCS, Leopards, Call Courier, BlueEx, M&P, Pakistan Post) for delivery: your name, phone and address.
- Payment providers (JazzCash, Easypaisa, bank transfer) to process payments.
- WhatsApp (Meta) to send and receive order messages. Meta handles those messages under its own privacy policy.
- Technical service providers that host and protect the website (hosting, Cloudflare, email delivery).
- Authorities, where the law requires it.
We do not sell your personal information.
5. WhatsApp messages
We use the phone number you give at checkout only to message you about that order. To stop messages, tell us by WhatsApp, phone or email and we will stop. Order-related messages may still be needed to complete an order already placed.
6. Cookies
We use essential cookies to sign you in and remember your cart. We do not use advertising cookies.
7. How long we keep it
We keep order and invoice records for as long as accounting, tax and warranty needs require (6 years). Account details are kept until you ask us to delete your account. Some records may be kept longer where the law requires it.
8. Security
We use HTTPS, hashed passwords and restricted staff access. No online system is completely secure, so we cannot guarantee absolute security.
9. Your rights
You can ask us to show you the information we hold about you, correct it, or delete it (subject to records we must keep). Email [email protected] and we will reply within 7 working days.
10. Children
Our store is not aimed at people under 18, and we do not knowingly collect their information.
11. Changes
We may update this policy. The effective date above shows the latest version, and changes apply from the date they are posted. See also our Terms and Conditions.
12. Contact
[email protected] · +92 300 8491383 · Liberty Mobile Market, Allahabad, Pakistan